Refund policy

We only accept Refunds / Exchange that meet the following conditions:

• For refunds: Quality issue upon item received within 48 hours
• For exchanges: Within 48 Hours In Original Condition
• Proof of purchase: Original invoice or Order Number
• Items must be returned to us at our office location

Items must be in their original, unused condition to qualify for a return or exchange. Due to hygiene regulations, we strictly enforce a zero-exception policy: once an item has been used, it cannot be returned, refunded, or exchanged.

Refund Amount

- Delivery costs are non-refundable once the item has been delivered. 

- Order cancellations are subject to a non-refundable 5% processing fee.

- Refunded items must be returned to our office, or a transportation fee will apply for pick-up. All approved returns and refunds are subject to a compulsory 5% processing fee.